Privacy Policy

Confirmation

A contract will be bound between you and us when we issue to you a written confirmation of your booking. You will be required to check the details on the confirmation and notify NY-LON Relocations Ltd. of any incorrect details.

Prices

All prices are quoted in UK pounds sterling. They are based on costs prevailing at the time of quotation and may be subject to change. Any discounts and special offers are only applicable at the time of booking and cannot be applied once the booking has been confirmed.

Method of payment

Credit/ Debit cards only accepted for bookings over 3 Nights.
We are pleased to accept the following methods of payment: Visa, MasterCard, American Express, Switch and Maestro . Payments made by credit card will be subject to a 3% surcharge per payment made.

Payment by cheque

Cheques should be made payable to: NY-LON Relocations Ltd. Corporate Relocations, they should then be sent, with your booking details to:

NY-LON Relocations Ltd. Corporate Relocations Ltd,
3 South Quay Square, Canary Wharf, London E14 9RZ

7 Days should be allowed for your cheque to arrive and for the funds to clear. Payment cannot be accepted by cheque within a week from the arrival date.

Payment by bankers draft/bank transfer

If you intend to pay by bank transfer this should reach your account net of all bank charges. Please ask your bank to show your name and booking reference on the transfer. A copy of the transfer should also be sent/faxed to us.
For reservations made within 8 weeks of commencement of stay, then full payment, by cleared funds, is required at time of booking.
Should payment not reach us within the required time, we reserve the right to cancel any reservations made and the deposit will be forfeited.

No refunds will be made for non arrivals

If a cancellation is made 28 days prior to arrival date and acknowledged by us, you will receive a full refund .
Where a cancellation is received less than 28 days prior to arrival refunds are made at our discretion and subject to the apartment being re-let.
If it not possible to re-let the apartment for the full period booked then a cancellation charge will be payable, based on the number of days before your arrival date that we receive written notification of your cancellation, as shown below:

Accommodation and occupancy

Although accommodation is confirmed in advance, the exact apartment cannot be guaranteed prior to arrival.
The number of people allowed to occupy each apartment is limited to the number of beds.

Arrivals and departures

Apartments are reserved form 14:00 pm on the day of arrival to 11:00 am on the day of departure. All additional hours will be charged as one day unless otherwise agreed.

Return of Keys

All NY-LON Relocations Ltd. keys in your possession must be returned upon departure. Any unreturned or lost keys will be charged at £50 for replacement.

Early departures

In the event that you need to check out prior to the agreed departure date, any refund for the remainder of the stay will be subject to the apartment being re-let. In addition to this, there will be an administration fee of £25 and this will be deducted form any refunds due.

Security deposit/end of tenancy charges

Valid credit card details will be required to cover any additional charges and breakages at the time of booking.NY-LON Relocations Ltd. reserves the right to deduct from that card all amounts chargeable. We will notify you of the charges prior to deducting from your credit card.
Please note that your accommodation charges cover an end of tenancy clean of up to 2 hours, anytime beyond this, you will be subject to a minimum charge of £50.

Loss or damage

NY-LON Relocations Ltd. cannot be held responsible in any way for loss or damage to, contents, furniture, fittings or any personal belongings at the property. Nor can we be held liable for the acts or defaults caused by third parties. You are also advised to ensure your own insurance policies cover loss or damage to personal property during your stay.

Additional charges

Telephone calls/Sky T.V
Telephone calls and Sky T.V channel purchases will be charged at the end of your stay.

Broadband

Broadband is supplied to most of NY-LON Relocations Ltd. apartments. Where broadband is available, NY-LON Relocations Ltd. will try to ensure that this service is available at all times. If there is a fault which is deemed by NY-LON Relocations Ltd. to be connected with the user’s hardware or software, no support service will be available.

We cannot be held responsible for any failure or interruption of services to the apartment, including electricity and water or any damage, disruption or noise caused as a result of repair works being carried out in another part of the property.

Pets

We regret that pets are not allowed into any of our apartments

Smoking

NY-LON Relocations Ltd. operates a NO SMOKING POLICY. Smoking is not allowed in any of apartments or in any area of the apartment block. If, in our reasonable opinion, smoking has occurred in the apartment during your stay we reserve the right to charge you for additional cleaning of the apartment.

Car Parking

Parking is not guaranteed for the apartment unless otherwise stated

Cleaning and linen

Linen and towels will be replaced on the days specified by us. Weekly refresh cleans will commence from 9 am on the specific day, if the cleaners are turned away for any reason, then the cleaning will not be-re-scheduled until the following week. If you require additional cleaning on top of the scheduled cleaning, these will be charged at £30 per clean.

By proceeding with your booking, you are agreeing to the full terms and conditions set out by NY-LON Relocations Ltd.